An automated email is sent when you ask for a password reset. Unfortunately, our automated confirmation emails sometimes end up in junk or spam folders and are therefore easily missed. If you still do not see your password reset email after checking these folders, please contact a customer service agent via the Live Chat feature located at bottom right hand side of your screen. They are able to manually reset your password for you.
Live Chat customer service agents are available from 9am EST to 5pm EST, Monday through Friday. You can still send a message after hours and an agent will contact you the next business day.