1. Help Desk
  2. Orders & Shipping

How do I return a product for a refund?

Returns

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be no less than three-quarters (¾) full and in the same condition that you received it.
  • Your item must be in the original packaging with the exception of broken seals.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If return shipping is not prepaid, and you are eligible to receive a refund, the cost of return shipping will be deducted from your refund. 

Please contact a customer service agent via the Live Chat feature on the bottom, right hand side corner of your screen or call us at (252) 512-0129 for the return address.  Thank you.